Below is a link to an easy read that I found to be provocative. Check it out and see how these tips might help you be a stronger leader. At Nearterm, we specialize in assisting healthcare provider organizations to reach their revenue cycle, health information management and other financial goals with the support of our expertise and…

The media bombards us with spin on the impact of healthcare reform. I read through the following article as though I recently moved to America and had reason to better understand impacts on me personally. See what you think…….. http://www.healthcare.gov/ If you read this publication and have thoughts or interpretations you would like to share, please…

We have all  struggled with customer satisfaction measurement initiatives. Patient satisfaction has become increasingly important as patients have greater influence on their care choices over recent years. I read this article recently (see link) and recommend that it is a good read if you are considering this topic.http://www.hospitalimpact.org/index.php/2012/10/17/title_70

A senior healthcare executive who recently transitioned from a successful career in another industry made an interesting comment after being part of a major health system for a few months. She asked, “Why is it that hospitals insist on comparing benchmark performance data only with other hospitals?” “Let’s face it” she added, “The service management system…