Nearterm Blog
AFFORDABLE CARE ACT
Here is some information about the impact of the Affordable Care Act. While we have known the “rules” for some time, hospitals are now beginning to feel the impact in the form of revenue penalties and the demand to provide care differently than in the past. Re-admission penalties are a current target and most thought…
Read MoreDRESS FOR SUCCESS
For a lot of hospital employees, dress code is a matter of policy. However, in revenue cycle operations, HIM, hospital finance and other non-clinical work environments, there is greater flexibility regarding attire. Read the article below and think about how your appearance may impact your career. http://under30ceo.com/4-ways-dress-success-increasingly-casual-workplace/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Under30CEOAll+%28Under30CEO%29 Jim Matthews Principal; Nearterm Corporation jmatthews@nearterm.com
Read MoreMANAGEMENT TIPS
Below is a link to an easy read that I found to be provocative. Check it out and see how these tips might help you be a stronger leader. At Nearterm, we specialize in assisting healthcare provider organizations to reach their revenue cycle, health information management and other financial goals with the support of our expertise and…
Read MoreThe Impact Of Healthcare Reform
I found this article insightful. http://www.beckersasc.com/asc-turnarounds-ideas-to-improve-performance/how-will-obamas-re-election-impact-healthcare-4-asc-industry-leaders-respond.html If you are a revenue cycle professional interested in specific impacts on revenue cycle performance or if you have thoughts about how it will impact your organization, let’s talk. www.nearterm.com
Read MoreHOW WILL REFORM IMPACT ME-AN EXERCISE TO HELP YOU FIND OUT
The media bombards us with spin on the impact of healthcare reform. I read through the following article as though I recently moved to America and had reason to better understand impacts on me personally. See what you think…….. http://www.healthcare.gov/ If you read this publication and have thoughts or interpretations you would like to share, please…
Read MoreTHE CUSTOMER IS NOT ALWAYS RIGHT
We often hear “the customer is always right” as a moniker supporting customer service training and related service management initiatives. Here is a modified version that I think makes more sense; “THE CUSTOMER IS NOT ALWAYS RIGHT BUT THE CUSTOMER IS ALWAYS THE CUSTOMER”. Our patients are not always right and we are not helping them by…
Read MoreAffordable Care Act – Going right to the source……
We are constantly bombarded with opinions about contemporary issues. Often, we depend on the interpretations of others or “cliff’s notes” in order to keep up with our changing environment. I thought you might find it interesting to see the actual ruling on ACA…..no wonder we rely on interpretations! http://www.supremecourt.gov/opinions/11pdf/11-393c3a2.pdf Please call me if you can…
Read MorePatient Satisfaction Myths
We have all struggled with customer satisfaction measurement initiatives. Patient satisfaction has become increasingly important as patients have greater influence on their care choices over recent years. I read this article recently (see link) and recommend that it is a good read if you are considering this topic.http://www.hospitalimpact.org/index.php/2012/10/17/title_70
Read MoreHOSPITAL BENCHMARKS
A senior healthcare executive who recently transitioned from a successful career in another industry made an interesting comment after being part of a major health system for a few months. She asked, “Why is it that hospitals insist on comparing benchmark performance data only with other hospitals?” “Let’s face it” she added, “The service management system…
Read MorePATIENT SATISFACTION OR LOYALTY?
For years, revenue cycle professionals have been concerned with “patient satisfaction”. We conduct surveys, measure change and react to it as we design our delivery systems and work with our front line people. This has come about largely because we recognize that patients are progressively more involved in choosing their providers. But have you ever…
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