Nearterm Blog

Archive for October 2012

HOW WILL REFORM IMPACT ME-AN EXERCISE TO HELP YOU FIND OUT

The media bombards us with spin on the impact of healthcare reform. I read through the following article as though I recently moved to America and had reason to better understand impacts on me personally. See what you think…….. http://www.healthcare.gov/ If you read this publication and have thoughts or interpretations you would like to share, please…

Read More

THE CUSTOMER IS NOT ALWAYS RIGHT

We often hear “the customer is always right” as a moniker supporting customer service training and related service management initiatives. Here is a modified version that I think makes more sense; “THE CUSTOMER IS NOT ALWAYS RIGHT BUT THE CUSTOMER IS ALWAYS THE CUSTOMER”. Our patients are not always right and we are not helping them by…

Read More

Affordable Care Act – Going right to the source……

We are constantly bombarded with opinions about contemporary issues. Often, we depend on the interpretations of others or “cliff’s notes” in order to keep up with our changing environment. I thought you might find it interesting to see the actual ruling on ACA…..no wonder we rely on interpretations! http://www.supremecourt.gov/opinions/11pdf/11-393c3a2.pdf Please call me if you can…

Read More

Patient Satisfaction Myths

We have all  struggled with customer satisfaction measurement initiatives. Patient satisfaction has become increasingly important as patients have greater influence on their care choices over recent years. I read this article recently (see link) and recommend that it is a good read if you are considering this topic.http://www.hospitalimpact.org/index.php/2012/10/17/title_70

Read More