Nearterm Blog

Archive for June 2012

HOSPITAL BENCHMARKS

A senior healthcare executive who recently transitioned from a successful career in another industry made an interesting comment after being part of a major health system for a few months. She asked, “Why is it that hospitals insist on comparing benchmark performance data only with other hospitals?” “Let’s face it” she added, “The service management system…

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PATIENT SATISFACTION OR LOYALTY?

For years, revenue cycle professionals have been concerned with “patient satisfaction”. We conduct surveys, measure change and react to it as we design our delivery systems and work with our front line people. This has come about largely because we recognize that patients are progressively more involved in choosing their providers. But have you ever…

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